Refund Policy
Refunds shouldn't be a fight. Here is exactly when you get your money back.
Unactivated eSIMs
If your eSIM has not been activated — meaning it has never connected to a network in your destination — you can request a full refund within 30 days of purchase. Because the plan has not started, nothing has been consumed and we refund the full amount to your original payment method.
eSIMs that fail to provision
If an eSIM fails to provision after payment, you are refunded automatically — you do not need to contact us. The refund is issued to your original payment method as soon as the failure is detected, and the status is visible in your order history.
Activated eSIMs
Once an eSIM has connected to a network the plan has started and it is generally not refundable, since the data allowance has been made available to you. If the service did not work as described, contact us — we review these case by case.
How to request a refund
Email [email protected] with your order reference. Eligible refunds are processed within 5–10 business days, depending on your bank. Provisioning-failure refunds are automatic and need no email.
Questions? See the Help & FAQ.